Conditions
General terms and conditions of SaarschleifeSchiffstourenFrankenfeld GmbH
1) All orders will only be accepted based on the following conditions. Verbal agreements and telephone orders that deviate from this require our written confirmation to be effective.
2) Offers and information contained in brochures, advertisements and similar publications are subject to change and non-binding - including with regard to pricing. We are bound to specially prepared offers for thirty calendar days.
3) Tours are carried out for 20 people or more
4) We make every effort to adhere to the specified dates and travel times, but no guarantee or liability can be assumed for punctual compliance due to the special nature of the operation. The ship will normally be held ready at the relevant pier 15 minutes before the departure time. Provision times are generally charged at 45 euros net per hour. From 8 p.m. 22 euros night surcharge per hour.
5) We are permitted to make changes or deviations to individual parts of the service from the agreed content of the booking, which become necessary after the contract has been concluded and which were not made by us contrary to good faith, as long as they do not significantly affect the overall design of the booked service.
6) The agreed fare and the food ordered must be paid no later than 2 weeks before the booked service is carried out. The remainder and other costs are due immediately after the service has been carried out.
7) Events of force majeure, unforeseeable operational disruptions or shortages of raw materials as well as a lack of personnel entitle us to withdraw from the contract, excluding the customer's claims for damages. In this case, any advance payments made will be fully refunded.
8) Our liability for both contractual and tortious claims for damages is generally limited to the compensation provided by our insurers. We are not liable for service disruptions in connection with services that are merely arranged as third-party services (e.g. visits, wine tastings, etc.)
9) If the customer withdraws from the booking or does not start the journey without withdrawing from the booking, we can demand appropriate compensation for the precautions taken to provide the service and for our other expenses and disadvantages. We can, subject to proof of lesser damage, take into account the following structure based on the proximity of the time of withdrawal to the contractually agreed start of the service in a flat rate in a percentage ratio to the total price for all services provided or for each registered participant. The flat-rate cancellation fees are:
up to 30 days before the start of the service: free cancellation possible
from 29 days to 11 days before the start of the service: 50% of the total price
from 11 days until the start of service: 95% of the total price
Rebookings that occur after the 15th day before the start of the service are considered cancellations with subsequent new registration. In the event of a withdrawal, we can also demand higher damages actually incurred from the customer that may exceed the flat rate.
10) We can withdraw from a booking before the start of the journey or use of the service or terminate the contract after the start of the journey or use of the service:
Without observing a deadline, if the customer persistently disrupts the performance of the booked service or the ship's regulations, regardless of a warning from the captain or ship's staff, or if he behaves contrary to the contract to such an extent that the immediate cancellation of the contract is justified. In the event of termination, we retain the right to the agreed total price, taking into account any saved expenses and other benefits.
11) If a service is not provided in accordance with the contract, the customer can first request remedial action. We may refuse to provide remedial action if it requires disproportionate effort. Remedy can also be provided by us providing an equivalent replacement service. The customer can refuse the replacement service for an important, objectively identifiable reason. For the duration of non-contractual provision of the service, the customer can demand a corresponding reduction in the price (reduction)
Possibly Defects in the food and drinks served must be reported immediately if they can be identified. Subsequent complaints are therefore excluded.
The organizer alone is liable for the required registration of the trip with Gema and for Gema’s costs.
A service surcharge of 6.50 euros per person is generally charged when the food is delivered.
Drinks can only be purchased via the on-board restaurant.
If we do not provide a remedy within a reasonable period of time or if the remedy is not possible and the service is significantly impaired as a result of the non-contractual provision, the customer can terminate the contract.
12) The periods agreed for the provision of services must be strictly adhered to. The announced departure times must also be adhered to, even for stopovers. The customer or his passengers may have to bear any disadvantages due to non-compliance with the announced departure dates. Claims for damages by the customer are expressly excluded in this respect.
13) People with reduced mobility can only be transported if accompanied by an accompanying person.
14) The ineffectiveness of individual provisions of the above conditions does not affect the effectiveness of the remaining conditions. The place of jurisdiction is Saarburg.